“At last. A consultant who treats the lit support department (AND the law firm) like a business. Any firm doing lit support, regardless of size, should read this book and put it’s advice into practice.”
- T.O’Connor, Attorney, Legal Electronic Document Institute
“I am enjoying your book immensely. It is definitely a “must have” for every litigation support department. What a fantastic reference tool with such valuable and relevant precedents. This is most intelligent and useful resource I’ve encountered in my many years in the litigation support industry. My volume is already highlighted, and post-it noted and bookmarked.. you’d think I’d had it for years!”
- Pamela Fontaine-Peters, Micrapol Associates.
Through use of the book, the Department will…
- Provide consistent products and services to firm and third parties.
- Be operated by people with the lowest possible level of skill.
- Stand out as a place of impeccable order and organization.
- Increase the speed of collection, review and production.
- Increase the number of client-matters it can handle concurrently.
- Decrease vendor costs to the client.
- Increase revenues for the firm.
- Organize the entire department not just individual cases.
- Establish prequalified vendors.
An Operations Manual
The Operations Manual outlines strategies, steps and goals for the entire case lifecycle. It also formalizes standards everyone can work toward: legal team, firm technical staff and vendor technicians.
“The technician…needs to know why he’s doing what he’s doing. He needs to know the results he’s accountable for and the standards against which his work is being evaluated. He also needs to know where the [case] is going and where his accountabilities fit into its overall strategy”
(pg.52, Michael E. Gerber, “The E Myth Revisited”)
Litigation Support Department
Managing the department means charting growth and resource requirements through hard accounting and other indexes such as storage. A department can only provide provide project management and certain litigation support services. If the firm outsources $500,000/yr on computer forensics or electronic discovery it may be worth the
investment in the necessary hardware, software, person(s) and training. The Operations Manual shows the department how to run a successful department and a successful case.
Litigation Support Hardware & Software
The Operations Manual outlines hardware and software recommendations for both lit support and the document review team. Hardware can be just as important as the software titles in terms of boosting document review speed and minimizing litigation support clerical time. Again, the Operations Manual will work regardless of which hardware makes and models the Firm chooses to employ. However, a CD and DVD burner is just as important to operations as the document review system.
Invest in Your Investment
Your department is either a fiscal drain on the law firm and detrimental to your cases or it is a revenue generator that benefits the litigation lifecycle. The Operations manual provides support staff and the firm with the necessary tools and knowledge to provide consistent services and products.
Assign Responsibilities To Roles
The Operations Manual assigns responsibilities to roles. Each person assumes one or more roles. The manual includs a case lifecycle task list. Simply follow the tasks from pleading to trial for each case.
Ongoing Research and Development
We are constantly researching ways to improve our system. Your law firm benefits from that research. As the market develops, your managers and technicians can consult an updated Operations Manual.
Proven System and Track Record
Do not reinvent the wheel. Learn how this Operations Manual will save you from unnecessary expenses while generating profits. The Litigation Support Department Operations Manual, created by Mark Lieb of Ad Litem Consulting, Inc., represents years of experience working as a litigation support professional at major law firms.
After establishing a firm sanctioned technical standard, pre-qualifying vendors is simple. Once the vendor can produce a sample that meets the standard, they can reproduce it for all firm cases. These are the firm’s preferred vendors. When a client or attorney wants to use a new vendor, the department can qualify them before any case data is processed.
Litigation Lifecycle Technology Planning
Mr. Lieb has worked closely with dozens of attorneys and paralegals on hundreds of databases. Drawing upon his graduate work in computer science and over a dozen years field experience in information systems, Lieb gained sharp insight into how litigation support and the legal team can use litigation technology in every phase of the case lifecycle. In his Operations Manual, Mr. Lieb shows the firm how to use this standardized approach for all litigation and for profit.
The guides and organization work for computer forensics, electronic discovery and litigation support.